SUMMARY
This program provides overnight, priority shipment of a "like" replacement unit or module direct to your site.
It is an annual maintenance program designed specifically for those customers interested in maintaining their own network,
or for a Value Added Reseller who provides maintenance service to their customers. This service is similar to the Expedited
Replacement Service, except that this program is purchased on an annual basis. This program will tend to be more cost-effective
than the per-instance Expedited Replacement Service.
This service must be requested
by 2:00 PM EST/EDT for same day service. This service is available in Canada and the U.S. only, and applies only to Develcon product.
DETAILS
| Turnaround |
The replacement product is shipped and invoiced at the customer's normal purchase price. The
customer's account will be credited the same upon reception of the returned defective product. The defective product
must arrive at one of Develcon's repair depots within 10 business days of the service request. |
| Service Duration |
This service is available on a contract basis and is available for a one-year term. |
| Freight In |
Paid by the Customer (including customs and brokerage charges) - Collect shipments are not accepted by our repair depot. |
| Freight Out |
Paid by Develcon |
| Availability |
A 30-day waiting period may be applied before activating the contract if the equipment to be covered is in excess of
two years old and no prior contract had been purchased.
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| How to Order |
The Expedited Replacement Maintenance Service requires a Purchase Order specifying the type of service requested and the product being replaced including its specific model number and serial number.
Develcon will issue a Return Materials Authorization (RMA) number at the time of the service request that must accompany the returned product. |
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