Support Programs

Customer Satisfaction Program

Emergency Technical Assistance Service

SUMMARY

This contract service provides access to our on-call support specialists on a 7X24-hour basis. Its use is intended for emergency situations where telephone access to a specialist is required to deal with a product failure in situations causing a service outage.

DETAILS

Turnaround	Develcon will provide immediate support.
Service Duration	This service is available on a contract basis and is available for a one-year term.
Freight In	Not applicable
Freight Out	Not applicable
Availability	This service is available on an immediate basis.
How to Order	To order the Emergency Technical Assistance Service, a Purchase Order specifying the type of service requested must accompany the order. Upon completion of processing, the service will be activated immediately, on the date specified by the order.