This
program provides the repair (or replacement
at Develcon's discretion) of any failed
Develcon product that is out of factory
warranty. As part of this service, Develcon
will bring the product up to the current
revision level that is in effect for that
product and that the product is capable
of receiving.
Turnaround
This service is normally completed within 10 business days following
reception of the product at one of our authorized repair centers. This
turnaround time does not include shipping and/or customs clearance
delays.
Service Duration
All product repaired under this service is covered by a 30-day Expedited
Replacement Service. This period commences from the date of shipment back to the
customer.
Freight In
Paid by the Customer (including customs and brokerage charges) - Collect
shipments are not accepted by our repair depot.
Freight Out
Paid by the Customer (including customs and brokerage charges)
Availability
Repair charges for discontinued or obsolete products may be on a Time and
Materials basis only.
How to Order
This service requires a Purchase Order specifying the Fixed Price Repair
Service and the product being repaired, including its specific serial
number.
The customer must obtain a Return Materials Authorization (RMA) number from
Develcon prior to returning the product for repair. The RMA must accompany the
returned product to ensure prompt processing.
